PsychDocs Privacy Notice

1. Who we are

PsychDocs provides individual tutoring, coaching and mini CASC mocks.

Company name: PsychDocs.

Contact: info@fordoctors.uk
Business address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

2. Information we collect

We collect information you provide when you enquire, book or attend sessions, including:

  • Your name and contact details.

  • Booking details, exam date and tutoring package information.

  • Payment and transaction records.

  • Messages you send by email, WhatsApp or our website.

  • Learning goals, exam feedback and any tutoring notes we keep.

Please do not provide identifiable patient information.

You do not need to disclose a diagnosis or medical history to receive tuition. If health information is needed to arrange adjustments or tailor your coaching, we will explain what we need and seek your explicit consent before using or retaining it for that purpose.

3. How we use your information

We use your information to:

  • Respond to enquiries and arrange sessions.

  • Provide tuition tailored to your learning goals.

  • Manage payments, packages, cancellations and refunds.

  • Send booking confirmations and session information.

  • Deal with questions or complaints.

  • Maintain necessary business and accounting records.

4. Our lawful bases

We rely on:

  • Contract: to arrange and deliver services you request.

  • Legitimate interests: to manage enquiries, relevant correspondence and complaints, where these interests do not override your rights.

  • Legal obligation: to keep records required by tax or other applicable laws.

  • Consent: where we request permission for optional uses, such as publishing an identifiable testimonial.

  • Explicit consent: where we use health information to support adjustments or personalised coaching.

You may withdraw consent at any time by contacting us. This does not affect the lawfulness of processing before withdrawal.

5. Services we use and information sharing

We use service providers to support bookings, communication, online sessions, website hosting and payments. These include:

  • Calendly for scheduling.

  • Google Meet for meetings

  • Google for emails

  • WhatsApp, where you choose to communicate with us there.

  • Squarespace for wesbite design

  • Stripe for payments

These providers receive information needed to operate their services. Where they process information independently, their own privacy notices also apply.

We may share relevant records with an accountant or professional adviser, or where disclosure is required by law.

We do not sell your personal information.

6. International transfers

[Confirm whether your providers store or access information outside the UK. Identify relevant providers or destinations and explain the applicable safeguards, such as UK adequacy regulations or approved contractual safeguards, and how further information can be obtained.]

7. How long we keep information

We keep information only for as long as needed for the purpose for which it was collected.

Our retention periods are:

  • Enquiries that do not lead to a booking: 1 year

  • Booking records, correspondence and tutoring notes: 1 year

  • Health information used for adjustments: 1 year

  • Payment and accounting records: 7 years

  • Agreed recordings, if any: 1 year

We may retain relevant information longer where needed to resolve a complaint, meet a legal obligation or deal with a legal claim.

8. Security and recordings

We take appropriate steps to protect information against unauthorised access, loss or misuse.

Sessions are not recorded unless we agree this with you beforehand. Any agreed recording will have a stated purpose, access arrangements and deletion date.

9. Your rights

Depending on the circumstances, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Restrict or object to its use.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

These rights are subject to legal conditions and exceptions. To make a request, email info@fordoctors.uk.

10. Website cookies

Our website is hosted by Squarespace and uses cookies and similar technologies.

Essential cookies support website functions such as security and checkout. With your consent, Squarespace also uses analytics and performance cookies to help us understand how visitors use our website and improve their experience.

You can accept or reject non-essential cookies, or choose your preferences, through our cookie banner. You can change your choices at any time using the cookie preferences control displayed on the website.

You can also manage or delete cookies through your browser settings, although blocking essential cookies may affect website functionality.

Information about Squarespace’s cookies, including their purposes and duration, is available in Squarespace’s cookie guide.

11. Complaints

Please contact info@fordoctors.uk if you have concerns about how your information is handled.

You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/

12. Updates

We may update this notice to reflect changes in our services or information handling. Where appropriate, we will notify you of significant changes.

Last updated: 6 October 2026