Terms of service

Refunds policy

We try to be as fair as possible with cancellations, refunds and transfers, as we understand that doctors have busy lives and sometimes need to change their plans.

For individual tutorial bookings, up to 24 hours before your booking you will be able to cancel your session or reschedule as long as another slot is available.

However, if no slot is available or if you are within 24 hours of your session, we regret that we will not be able to offer a refund.

Late Policy

If you arrive late for a session we will still need to end at the scheduled time due to other clients appointments.

Recording

By paying for sessions, you agree not to record our sessions without prior permission.

Tutoring Credit Packages

Tutoring credit packages such as those found here are for individual and personal use only and cannot be transferred to another person. From the day of purchasing a package, you will have 6 weeks to use the code to book sessions.

Subject to any statutory right of cancellation, payments for Credits are non-refundable unless otherwise stated in these Conditions.

Availability is updated regularly but PsychDocs cannot guarantee you will find time slots that suit your circumstances. Availability can be checked here prior to booking a Credit Package. Individuals can contact PsychDocs using the Contact Form to request times that are not shown as available. Whilst PsychDocs will make every attempt to find a mutually acceptable time, no guarantee is made that additional times requested will be made available and any such arrangement is entirely at PsychDocs discretion.

What happens after purchase

After booking a Tutoring Credit Package, you will be sent an email with the code. This code can then be used to book appointments without any further charges being made. Please note there may be a delay between purchasing the package and the code being sent as this code is generated individually by the PsychDocs team.

Any questions about packages, just get in touch.

Personal Data

Personal data is only ever used to manage appointments with customers and to provide consistent billing and access to videos. No information will ever be passed to third parties.

Contact:

If you have any questions please get in touch any time using the contact section of the website.